Hosted Exchange

Getting Started

• How do I access my mailbox via Outlook Web Access (OWA)?
• How do I setup Outlook on my computer (Windows)?
• How do I setup Outlook on my computer (Mac)?
• How do I setup Outlook on my phone or tablet?

Phones and Tablets

• How do I setup my mailbox on an Apple iPhone or iPad?
• How do I setup my mailbox on an Android device?
• "Authentication Error"
• "ActiveSync Disabled"

Outlook

• What can I do if Outlook 2016 tries to connect to Office 365?
• How do I recover deleted items in Outlook?
• What can I do with a "winmail.dat" error?
• Autodiscover DNS Record
• Microsoft Outlook 2016 for Windows - Known Issue With Autodiscover Process
• What can I do if Outlook is slow?

See all 19 articles

Passwords

• What are my OneNet credentials?
• What is the password policy?
• What can I do if my account is locked out?
• What can I do if I don't know my password?
• How do I change my email password?
• How do I stop persistent password prompts in Outlook?

Blocked Mail and Bouncebacks

• What are "Relaying Denied" emails?
• What are "Delayed" emails?
• What are "Spam" emails?
• What are "phishing" and "whaling" emails?
• What is a blocked "Executable File"?
• How do I release "Spam" for MailMarshal?

See all 10 articles

Advanced

• How do I clear space in my mailbox?
• Issues with CPanel Autodiscover?
• What are my POP or IMAP Settings?
• How do I add OneNet's SPF Record?
• How do I manually configure Outlook (Windows)?
• What are SPF Records?

See all 8 articles

FAQ

• I am changing domain hosts, do I need to update anything for OneNet emails?
• Which DNS records will need to be edited?
• Support Contact
• How do I create an account for OneNet support?
• How do I submit and review OneNet support tickets?