Hosted Exchange

Getting Started

• Which DNS records will need to be edited?
• Outlook Web Access (OWA)
• Setup Outlook ~ Desktops ~ Windows
• Setup Outlook ~ Desktops ~ Mac
• Setup Outlook ~ Phones and Tablets

Phones and Tablets

• Apple iPad or iPhone
• Android
• "Authentication Error"
• "ActiveSync Disabled"

Outlook

• Recover Deleted Items
• winmail.dat
• Autodiscover DNS Record
• Microsoft Outlook 2016 for Windows - Known Issue With Autodiscover Process
• Slow Outlook
• Add Signature

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Passwords

• "What is the password policy?"
• "I can't logon"
• "I forgot my password"
• "How do I change my password?"
• "It keeps prompting me for the password"

"Spam" and Other Blocked Mail

• "Phishing" and "Whaling"
• "Spam"
• Trusted Senders
• "Virus"
• "Dead Letter"

Advanced

• How do I add OneNet's SPF Record?
• Manually Configure Outlook (Windows)
• What are SPF Records?
• SMTP Settings
• Bulk Emails

FAQ

• Accessing Support
• Contact Us
• "What are my OneNet credentials?"
• Create an Account for OneNet Support
• Submit and Review OneNet Support Tickets