Issues with CPanel Autodiscover?

If email setup (Autodiscover) for your OneNet hosted email is failing, and the domain/website hosted with CPanel, it is likely due to the Email Routing options set up under your CPanel settings.

To fix this, follow these steps:

  • Log into CPanel with your CPanel credentials
  • Select the domain which is having these issues
  • Go to 'Configure Email Routing' and check what this is set to
  • Set this to 'Remote Mail Exchanger'

This will prevent CPanel from trying to accept emails and Autodiscover requests for this domain and allow the normal AutoDiscover process to take place.

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