How do I setup Outlook on my computer (Windows)?

To access Hosted Exchange mailboxes on a desktop computer:

• Install a supported version of Outlook. Hosted Exchange Plus clients will have access to a copy of Outlook and a license key.
• Confirm that the computer has a working internet connection.
• Create an Outlook profile for the mailbox.

Which versions of Outlook are supported in Windows?

• Outlook 2016 (note this is heavily reliant on 'Autodiscover' and will not work with manual setups, please ensure your DNS records are set correctly for Autodiscover)
• Outlook 2013
• Outlook 2010 (note this is the oldest client currently compatible with our platform and is subject to change) - with the 14 April 2015 update for Outlook 2010 (KB2965295) at https://support.microsoft.com/en-us/kb/2965295

How do I create an Outlook profile?

• If Outlook is open, please close it.

• Open the Control Panel, and open Mail 
  

• Click "Show Profiles". 

• Click "Add".
  

• Type "OneNet" as the profile name, and click "OK". 

• Configure the profile.

To configure the profile:

• Type the name, email address, and click "Next". 

• Please wait while Outlook searches for the domain and email address. If there are issues at this point, manually configure the profile. 

• Tick "Don’t ask me about this website again", and click "Allow" to accept the auto configuration file. 

• Click "Finish". 
• Skip the next section, and open the mailbox with Outlook now.

To open the mailbox with Outlook:

• Open Outlook 2013. 

• Enter your OneNet credentials. Click "OK". 

• Once Outlook is open, wait until the bottom right corner displays “ALL FOLDERS ARE UP TO DATE”.