How do I submit and review OneNet support tickets?

To submit a request:

• In addition to the Email and Phone options outlined here, you can submit tickets in our ticketing system directly.
• Browse to http://support.onenet.co.nz/
• At the top right-hand corner, click "Sign in". Enter your OneNet Support credentials.
  
• Click on "Submit a request" to submit a question or request to our Service Desk.
  

To review any current or previous requests:

• At the top right-hand corner, click on "My activities". 
  
• On the "My activities" page, you may filter your tickets by selecting from the drop-down menu next to "Status". 
  

Ticket status is of 3 types:

• Open: our Service Desk and/or Engineering Team is actively working on your ticket.
• Awaiting your reply: we are expecting a reply from you, or a third party cc-ed on the ticket.
• Solved: the ticket has been closed. Please note that tickets may be closed if the issue needs to addressed by a third party, or if we have not received a reply from you.