"ActiveSync Disabled"

ActiveSync devices - mobile devices such as iPhones, iPads, Android phones and tablets - can cause undue strain on our Exchange environment. OneNet may disable the ActiveSync service for an account that has an associated device causing the issue. The account will receive a notification email similar to the example below:

"Your phone won't be able to synchronise with the server via Exchange ActiveSync because of an access policy defined on the server."

If I receive this notification, what steps must I take?

The mailbox owner will need to:

*How do I remove the account from the device?

  • iPhone: In "Settings", click "Mail, Contacts, Calendars", select the Exchange account, and then click "Delete Account".
  • Android: In "Email", click the menu icon, click "Accounts", tap and hold the Exchange account, and then select "Remove".


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