Logging into the Hosted Desktop

If you are logging into the Hosted Desktop for the first time, or if you are logging in from a new machine, the process can involve a few steps. Here are the basic steps, which is how it should be:

Simple Steps:

  1. Install Citrix Workspace: Please follow this wiki: here 
  2. Go to
  3. Enter your user credentials (email address and password)
  4. When your Desktops appear on the screen, select your Desktop and it should automatically launch.

Sometimes, however, your browser requires a few extra steps to setup the default settings. 

Comprehensive Steps:

  • Install Citrix Workspace: Please follow this wiki: here 
  • Go to
  • Tick the box as follows. Note, if you do not see this that is okay. 
  • mceclip0.png
  • You may receive the following prompt. Please tick the boxes as appropriate:
  • receiver.PNG
  • You may receive this prompt instead (below). In this case, select "Detect Receiver" and then select "Already Installed"
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  • In Chrome, you may receive this prompt. Select "Open Citrix Workspace Launcher"
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  • Now you should see the login page. Login with your username and password.
  • Once on the login page, select your desktop:
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  • Your desktop should launch. If it does not launch, you may need to select the download on the bottom left of your browser, to launch the desktop. This is called the ICA file, and you can launch it from the downloads as follows.
  • mceclip4.png
  • Alternatively, your ICA file may not open with the right application. In this case, your computer should prompt you to select another application. Please browse to and select the Citrix Connection Manager as follows (below). If Citrix Connection Manager is not in the list, select Browse and select "C:\Program Files (x86)\Citrix\ICA Client\wfica32.exe"
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  • If you are still having issues, please do not hesisitate to contact our support desk. 
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