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What do I do if Citrix Workspace isn't working properly?

First, make sure all sessions in Citrix are closed and logged out of.

Then, if this still does not work, a reinstall of Citrix Workspace can often help.

With Citrix installed, the below settings can also fix up some issues.

Add OneNet to Trusted Sites:

  • In Internet Explorer, click "Tools" or the Tool icon.
  • Select "Internet Options".
  • Select the "Security" tab.
  • Click "Trusted Sites", and click "Sites".
  • Add https://*.onenet.co.nz

And enable the Citrix ICA Client plugin:

  • In Chrome, type chrome://plugins/ into the address bar.
  • In Firefox, type about:addons into the address bar, select "Plugins" and "Always Activate" from the drop-down menu. Alternatively, at the top-right click the menu icon, select "Options", select the "Applications" tab, next to "Citrix ICA Client" select "Use Citrix Connection Manager" from the drop-down menu, and click "OK".
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