Advanced Troubleshooting ~ Mapped SharePoint Drives

Web Client service

  • Press the Windows + R key at the same time. In the Run window, type "services.msc".

  • Confirm that the Web Client service is running. If not, right-click and select "Start".


Add a Network Location

Map the network drive as per Hosted SharePoint > Getting Started > Map A Network Drive To SharePoint  At the step, "Map network drive", instead click "Add a Network Location" under "My Computer" or "This PC".


Delete Browsing History

  • Disconnect any existing SharePoint mapped drives.
  • In Internet Explorer, select Tools > Internet Options, and select Advanced. Click "Reset".
  • Click "Reset".

  • Click the Tools icon, select "Safety" > "Delete browsing history"

  • Tick "Temporary Internet files and website files", "Cookies and website data", "History". Click "Delete".
  • Restart the computer and map the drive as per Hosted SharePoint > Getting Started > Map A Network Drive To SharePoint

Site Permissions

This section is for Administrators of the Hosted SharePoint site.

  • Login to the Hosted SharePoint site with the site Administrator account. On the top right-hand corner, click on the Tools icon, select "Site settings" > "Site permissions".

  • Search for the user who is having issues with mapping the SharePoint drive. The user will require Edit or Contribute permissions.
  • If the user is missing, there are 2 cases: 
    • The user has not been granted access to the SharePoint site. Setup the user as per Site Permissions for 2013
    • The user is a member of a SharePoint Group. The Group may need to be granted Edit or Contribute permissions.  

Alternatives Recommended by Microsoft

Microsoft recommends using Internet Explorer to open a folder within SharePoint:

  • Browse to your Sharepoint site in Internet Explorer e.g. https://* and log in.
  • Select any folder or document, so that a tick appears next to it. In the ribbon, the "Library" tab will appear.
  • Select the Library tab.
  • Click "Open with Explorer". This will open the folder in File Explorer.

  • For Windows 10, if you wish to create a shortcut to a folder in SharePoint, drag and drop the link File Explorer to your desktop, or to the Quick Access navigation pane on the left. 
  • For older versions of Windows, right-click the SharePoint folder, and select "Create shortcut". 

Another Microsoft recommended alternative is OneDrive for Business (previously known SkyDrive Pro or Groove).

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