Advanced Troubleshooting ~ Mapped SharePoint Drives

Web Client service

• Press the Windows + R key at the same time. In the Run window, type "services.msc".
  
  
• Confirm that the Web Client service is running. If not, right-click and select "Start".

Add a Network Location

Map the network drive as per Hosted SharePoint > Getting Started > Map A Network Drive To SharePoint  At the step, "Map network drive", instead click "Add a Network Location" under "My Computer" or "This PC".

Delete Browsing History

• Disconnect any existing SharePoint mapped drives.
• In Internet Explorer, select Tools > Internet Options, and select Advanced. Click "Reset".
   
• Click "Reset".
  
  
• Click the Tools icon, select "Safety" > "Delete browsing history"
  
  
• Tick "Temporary Internet files and website files", "Cookies and website data", "History". Click "Delete".
  
• Restart the computer and map the drive as per Hosted SharePoint > Getting Started > Map A Network Drive To SharePoint

Site Permissions

This section is for Administrators of the Hosted SharePoint site.

• Login to the Hosted SharePoint site with the site Administrator account. On the top right-hand corner, click on the Tools icon, select "Site settings" > "Site permissions".
  
  
• Search for the user who is having issues with mapping the SharePoint drive. The user will require Edit or Contribute permissions.
  
• If the user is missing, there are 2 cases: 
  • The user has not been granted access to the SharePoint site. Setup the user as per Site Permissions for 2013
  • The user is a member of a SharePoint Group. The Group may need to be granted Edit or Contribute permissions.  

Alternatives Recommended by Microsoft

Microsoft recommends using Internet Explorer to open a folder within SharePoint:

• Browse to your Sharepoint site in Internet Explorer e.g. https://*.hostedsharepoint.co.nz and log in.
• Select any folder or document, so that a tick appears next to it. In the ribbon, the "Library" tab will appear.
• Select the Library tab.
• Click "Open with Explorer". This will open the folder in File Explorer.
  
  
• For Windows 10, if you wish to create a shortcut to a folder in SharePoint, drag and drop the link File Explorer to your desktop, or to the Quick Access navigation pane on the left. 
• For older versions of Windows, right-click the SharePoint folder, and select "Create shortcut". 
  

Another Microsoft recommended alternative is OneDrive for Business (previously known SkyDrive Pro or Groove).

• https://support.microsoft.com/en-nz/help/2903984/how-to-install-onedrive-for-business-for-sharepoint-and-sharepoint-onl
• OneDrive for Business has sync limitations: https://support.microsoft.com/en-us/help/3125202/restrictions-and-limitations-when-you-sync-files-and-folders and https://support.microsoft.com/en-us/help/2933738/restrictions-and-limitations-when-you-sync-sharepoint-libraries-to-you
• OneDrive for Business is supported directly by Microsoft.