How do I manage the White List for my organisation?

To create a White List at the organisation level - that is, a White List that applies to users in the organisation:

  • Browse to and login with your organisation's Administrator credentials for Message Protect. (The credentials were provided in the initial provisioning email.)
  • In the menu along the left side, click on Policy Elements, and select User Groups.
  • Select +Add to create a new user group
  • Type a Name and Description, Specify it as external type and click "OK".
  • Click on the newly created group - click Members
  • Click +Add to add users. Alternatively, click "Import" to import from CSV file.
  • Note: Wildcards can be used to add a whole domain by putting "*" into the "Enter the email address" section. For more information about wildcards, please refer to this article.
  • In the menu along the left, click on Email Policy, and select Package Policies - OneNet Standard
  • Select "Anti-Spam (Inbound)".
  • Next to Anti-Spam Whitelist, select "User Matching".
  • Select "Apply to users matching the following criteria", and tick "From".
  • Click on "group" - select the group you wish to apply the White List to.
  • Tick the group on the left and then click on the arrow icon in the middle to move it to the right section - then Save
  • Next to Anti-Spam Whitelist, click on the "Enabled" toggle to set it to enabled.
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