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"It keeps prompting me for the password"

After resetting a password, please remember to update any saved passwords on computers and mobile devices.

If the password prompts persist, clear any saved credentials and remove any outdated mobile devices as per the instructions below.

 

Saved credentials

If there are saved passwords on the computer, the computer may be automatically entering an old password during the logon process. To clear saved credentials: 

Windows

  • Open "Control Panel".
  • Next to "View by", select "Large icons". Click on "Credential Manager".
  • Click "Windows Credentials".
  • Under "Generic Credentials", find the entry that includes the OneNet email address. Click on the arrow at the end of the row.
  • Select "Edit", and type in the most recent password.

Mac

Please refer to https://support.microsoft.com/en-us/help/4010106/outlook-2016-for-mac-repeatedly-prompts-for-authentication

 

Mobile devices

If you have accessed your mailbox from several different mobile devices, please remove any devices you no longer use from your list of active devices:

Outlook Web App

  • Browse to https://owa.onenet.co.nz and login with your OneNet credentials.
  • In the top right-hand corner, click the Tools icon and select "Options".
  • In the left-hand menu, under "General", select "Mobile Devices".
  • Select any devices you are no longer using, and click the remove icon to stop the device from syncing with your account.
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