Any emails that have been classified as "Spam" will be listed in your "Blocked Email Summary" email. To release an email:

  • Click "Release".
  • This will launch the web browser and prompt for your OneNet credentials. The email will then be released.

Spam can also be released at

  • Log on with your OneNet credentials.
  • Select "Blocked Mail".
  • Tick the emails to be released, and click "Unblock".
  • Click "OK" to confirm the release of the email.

If you have any trouble logging into, please contact us at [email protected].

Our Service Desk team can also release the email for you, but please note that this may be billable. Please forward the "Blocked Email Summary" to [email protected] and mention the email you wish to be released.


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